Privacy Policy

Entity responsible for personal data

Alamo Costa del Sol S.L. ES-B92201649, here referred to as ALAMO, monitors the privacy of visitors, sends e-mail, or uses services on our websites and platforms in social media, called digital channels. We are personally responsible for the personal data we process under this policy.

Our goal is to make sure that your personal privacy is respected and that your personal information is processed correctly. We take responsibility for the processing of personal data processed by us for the intended purpose only and to be protected from unauthorized access. All handling of personal data within ALAMO is in accordance with applicable privacy laws. Within the EU / EEA, data protection regulation (GDPR) applies.

In addition to the personal data processing provided through ALAMO's digital channels, we also treat personal data, both as a supplier or customer, when performing different services or purchases. In the event that the terms of any of the services offered through ALAMO's digital channels contain more specific provisions on personal data processing, such provisions shall take precedence over this privacy policy for the service in question.

What is personal data and what is the processing of personal data?

Personal data is all information that can be directly or indirectly linked to other information, linked to a living natural person. This means tasks such as names and contact details, IP addresses, contest entries, made choices and behaviours constitute personal data.

Processing of personal data is all that happens with personal data. Any action taken with personal data constitutes treatment, regardless of whether it is performed automated or not, such as collection, registration, organization, structure, storage, processing or modification, production, reading, use, transfer by transmission, dissemination or provision otherwise, adjustment or assembly, restriction, erasure or destruction.

What personal data are processed and when are they deleted?

When you use our digital channels or its services or communicate with us in our digital channels, we may collect information about you such as, for example, name, address, postal address, e-mail address, telephone number, identification information, information about your use of ALAMO's services and products and transaction history, and for certain services, also images and location information. Where applicable, personal identification numbers and card details can also be processed. Furthermore, ALAMO may collect technical data about the devices you use to access ALAMO's digital channels, including IP address, browser type, and cookie information. For example, the collection described here is by entering your personal information in different forms on our digital channels, or using its services, communicating with ALAMO and others through ALAMO's platforms in social media, submitting comments in our contact form, or by phone, downloading documents from ALAMO's web pages or sign up for events organized by ALAMO, and in case you send us an email.

If you participate in competitions and other promotional activities that we organize, contest and additional personal data you choose to submit to us may be dealt with.

If you visit or communicate with us through our social media accounts (i.e. third party platforms such as Facebook, Instagram, LinkedIn, and Twitter, etc.), ALAMO may receive information about your profile and your interactions on the third-party platform and all involvement there is in accordance with the respective website privacy policy.

ALAMO has placed so-called "cookies" in several of our digital channels. These cookies collect information about how to use the digital channel. For more information about which cookies ALAMO placed in our digital channels, and how to remove these cookies, see the ALAMO cookie policy.

Personal data will only be processed by us for as long as it is necessary to fulfil the purpose of the processing or to fulfil ALAMO's legal obligations.

Sensitive information

Our wish is that you do not send or leave any sensitive personal information to us (for example, information about ethnic origin, political opinions, religion or beliefs, health, genetic or biometric information, criminal background or union membership) via forms or e-mail.

For what purposes are personal data processed?

The personal data about you collected in connection with your use of the digital channels and its services will be processed by ALAMO or their respective sub servers for the following purposes:

  • 1. In order for us to provide the products and services you ordered and administer our agreement with you.
  • 2. In order for us to communicate with you through customer service, email or forms and in our social media accounts.
  • 3. To administer marketing activities like competitions and winnings, and more.
  • 4. For promotional purposes, including mail and email marketing, you can opt-out via a link in each mail-delivered email.
  • 5. To analyse and group visitors by selection, prioritization and preferences, which means that a so-called profiling is done, in order to provide you with relevant and customized information, recommendations, ads and offers. It is also possible that data derived from the use of different digital channels from ALAMO is associated for this purpose, as well as for the purpose of developing products and services.
  • 6. To get statistics about the use of our digital channels and its services.
  • 7. To process your payment or prevent or detect fraud.

Legal basis and legitimate interests for personal data processing

ALAMO always processes your personal information in accordance with applicable law. We process your personal information when it is necessary to fulfil an agreement with you or respond to your customer service request and then we have another legitimate and legitimate interest in processing your personal information, such as an interest in marketing us towards visitors to our digital channels or an interest in developing our digital channels. If ALAMO would process your personal data for any purpose that, according to applicable law, requires your consent, we will obtain your prior consent by actively activating, for example, may click in a box or sign an agreement.

Restrictions on disclosure of personal data

ALAMO may hire external partners and suppliers to perform tasks for ALAMO, for example, to provide IT services, payment solutions or help with marketing, analysis or statistics. The execution of these services may mean that ALAMO's partners, both within the EU / EEA and outside the EU / EEA, have access to your personal data. Companies that handle personal information on behalf of ALAMO always sign an agreement with ALAMO to ensure a high level of protection of your personal data, even with our partners. In relation to non-EU / EEA partners, special safeguards, such as agreements that include standardized data transfer clauses that have been adopted by the EU Commission and are available on the EU Commission website.

ALAMO may disclose personal information to third parties, such as the police or other authority, in the case of criminal investigations or if we are otherwise required to provide such information on the basis of law or authority decision.

ALAMO does not disclose your personal information to anyone other than to the extent described herein.

External links

This privacy policy applies to information that ALAMO treats about you in the context of our digital channels. ALAMO's digital channels can sometimes contain links to external websites or services that we do not control. If you follow a link to an external web site, you are encouraged to review the privacy practices and information about cookies that apply to the current page.

 Your rights under the Data Protection Ordinance (GDPR)

Under the Data Protection Ordinance (GDPR), which applies from 25 May 2018, you have the following rights:

• Access your personal information

• Get incorrect personal information corrected

• Get your personal information deleted

• Oppose the use of personal data for direct marketing

• Oppose the use of personal data for automated decision making and profiling

• move personal data (data portability)

Read more about the General Data Protection Regulation at the ICO – 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 

Restrictions on disclosure of personal data

ALAMO may hire external partners and suppliers to perform tasks for ALAMO, for example, to provide IT services, payment solutions or help with marketing, analysis or statistics. The execution of these services may mean that ALAMO's partners, both within the EU / EEA and outside the EU / EEA, have access to your personal data. Companies that handle personal information on behalf of ALAMO always sign an agreement with ALAMO to ensure a high level of protection of your personal data, even with our partners. In relation to non-EU / EEA partners, special safeguards, such as agreements that include standardized data transfer clauses that have been adopted by the EU Commission and are available on the EU Commission website.

Partners:

  • INFOCASA, Property Portal and CRM: InfoCasa Software S.L., Avda de las Cumbres s/n, Cerrado de Elviria, 29604 Marbella, Spain, VAT: ESB93370310
  • RESALES ONLINE, Property Portal and CRM: Resale Andalucía S.L., CC Guadalmina 4, Edif 2, Local 86, 29670 San Pedro de Alcántara, Spain VAT: ESB92950096
  • LIVECHAT, Web Live Chat: Säljpartner i Sverige AB, Västberga Allé 9, 126 30 Hägersten, Sweden, VAT: SE556755144401
  • WEBDESIGN COSTA DEL SOL, Webdesign and Online Marketing: Inner Action S.L., Avda Jesús Santos Rein 17, Edif Mirador, ático B, 29640 Fuengirola, Spain, VAT: ESB93564185
  • EDEVINT DESIGN, Webdesign and Online Marketing: Niklas Edevint, Paseo Marítimo Rey de España 93, Edif Girolamar 1, Apto 2D, 29640 Fuengirola, Spain, VAT: ESY5729111D

ALAMO may disclose personal information to third parties, such as the police or other authority, in the case of criminal investigations or if we are otherwise required to provide such information on the basis of law or authority decision.

ALAMO does not disclose your personal information to anyone other than to the extent described here in.

Processing of personal data about children

ALAMO Digital Channels are not targeted at children, and ALAMO does not collectively collect personal data about children. If you are a goalkeeper and aware that your child has provided personal information to ALAMO, please contact us at the addresses listed below to exercise your rights regarding, for example, rectification or removal.

Contact Information - Data Responsible

Personal Data Responsible for processing your data is ALAMO designated as responsible for the digital channel in question. If you have questions about how ALAMO handles your personal information, or want information and contact information for personal data administrators, please contact us at: contact@alamocostadelsol.com

Amendment of this privacy policy

ALAMO may, from time to time, make changes to this privacy policy. The latest version of the Privacy Policy is always available on the ALAMO website.

Data protection policy was updated by 2018-05-25.